New upstream major version 0.80 of GLPI and plugins.
These new features essentially correspond to the implementation of ITIL level 1 part 2: - Management of service level agreements (SLA). GLPI can define service level agreements with entities associated with an operational timetable. Each level of escalation is customizable according to criteria and triggers actions automatically. - Managing customer satisfaction surveys among users of the helpdesk. GLPI can conduct online and external satisfaction surveys (configurable by entities) towards users either systematically or based on a ratio. - Links between tickets. Tickets can be linked or be defined as duplicate. - The Forgotten Password feature allows the user to retrieve himself his password. - Management of a basic solution eases the resolution of the tickets from the knowledgebase. - Templates for solutions to simplify the treatment of recurrent tickets.
But also: - Management of virtual machines. - Definition of criteria of uniqueness for all objects.
and nearly sixty minor features.
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This update has been submitted for testing by remi.
This update is currently being pushed to the Fedora EPEL 6 testing updates repository.
This update has been pushed to testing
This update has reached 14 days in testing and can be pushed to stable now if the maintainer wishes
This update has been submitted for stable by remi.
This update is currently being pushed to the Fedora EPEL 6 stable updates repository.
This update has been pushed to stable